Frequently asked questions

Place your desired products in the shopping cart and easily complete your order through the checkout. After payment, you will immediately receive a confirmation by email.

You can pay securely with iDEAL | Wero, Bancontact, credit card, PayPal, Klarna, Belfius, KBC/CBC, and EPS. All payments are processed through a secure payment environment.

Yes, all payments are processed through secure payment environments. Your data is always handled securely.

Yes, you can safely pay afterwards at PyroProducts via Klarna.

Contact us as soon as possible. If your order has not yet been processed or shipped, we will gladly see what is possible. There is no guarantee that we can cancel your order in time.

Yes, you can easily place an order without creating an account.

After completing your order, you will automatically receive a confirmation email with all the order details.

Yes, after your order you will automatically receive an invoice by email.

Yes, business orders are possible. Please feel free to contact us for larger quantities or business inquiries.

Delivery times vary by country. For the Netherlands, it usually means next day delivery. Belgium, Germany, and Luxembourg have an average delivery time of 2 working days. For countries such as Austria, Poland, the Czech Republic, Sweden, Italy, and Denmark, the average delivery time is 3 working days. Spain, Portugal, and other European countries usually have a delivery time of about 4 working days.

For the Netherlands, shipping costs €3.95 under €34.95. Belgium and Germany have €4.95 shipping costs under €34.95. For most other European countries, shipping costs range between €5.95 and €6.95 with free shipping from €74.95. The exact shipping costs are automatically calculated during checkout.

We ship to 23 countries within Europe, including the Netherlands, Belgium, Germany, Italy, Denmark, Austria, Poland, Portugal, Spain, Sweden, Finland, Ireland, Hungary, Romania, Slovenia, Slovakia, Lithuania, Latvia, Croatia, Estonia, Bulgaria, the Czech Republic and Luxembourg.

We ship with various carriers such as PostNL, DHL, and international delivery services. This may vary throughout the year.

Yes, as soon as your order has left our warehouse, you will automatically receive a track & trace by email. It may take a little while before the tracking becomes active.

Shipping times are unfortunately never 100% guaranteed. We depend on the carrier for this. Factors such as high demand, holidays, strikes, weather conditions, and understaffing can sometimes cause delays.

It is currently not possible to select a pickup point directly during checkout. With some carriers, you can still choose a pickup location once the delivery time is known.

Yes, you have 30 days to reconsider after receiving your order. After you have registered your return, you then have 14 days to send the product back.

Returns can be easily registered through our return portal:

PyroProducts Return Portal

You can also always contact our customer service first.

For a standard return, the return shipping costs are the customer's responsibility.

In that case, always first contact our customer service via email. Include clear photos and videos of the problem so we can immediately look for a suitable solution or any replacement parts.

Upon receipt and inspection of your return, we will refund the purchase amount as soon as possible. This will happen no later than within 14 days.

Products may be viewed as you would in a physical store. For used products or products with signs of wear, we may charge a depreciation fee.

Yes, our products come with a 1-year warranty under normal use. Damage caused by incorrect or careless use is not covered by the warranty.

Please feel free to contact our customer service for this. We are happy to work together to find a suitable solution. Please note that additional shipping costs may apply.

All products that are in stock can be ordered immediately and are quickly shipped from our warehouse.

Yes, our range is regularly expanded with new products, bundles, and limited deals.

Please contact our customer service as soon as possible. We are happy to help you with a suitable solution.

No, it is currently not possible to pick up orders.

For sold-out products, you can sign up for a restock notification. You will automatically receive a message as soon as the product is available again.

You can enter a discount code during checkout in the shopping cart or checkout page. The discount will then be applied automatically.

Check if the discount code has been entered correctly and is still valid. Some discount codes only apply to selected products or promotions.

This varies by promotion. Some discount codes can be combined, while other promotions or discount codes cannot be used together.

No, discount codes and promotions cannot be applied retroactively after an order has been placed.

Sign up for our newsletter and follow PyroProducts on social media to be the first to know about new deals and promotions.

You can contact us through our customer service page or by sending us an email.

We always try to respond to messages as quickly as possible, usually within 1 business day.

No, PyroProducts is fully active online.

Yes, business orders are possible. Please feel free to contact us for larger quantities or business inquiries.

Yes, our reviews come from real customers who have placed an order. In addition, PyroProducts is affiliated with WebwinkelKeur, which means reviews are collected and verified independently.